All you need know about water quality

The quality of our water supply is checked and monitored by the Drinking Water Inspectorate (DWI) against the Water Supply (Water Quality) Regulations 2016.

You can find out more about the DWI and our Water Quality reporting here

Discolouration

To find out more on how to treat it and possible causes of discolouration.

Tastes & Smells

Find out more about tastes and smells that could be affecting your water.

Flouride

Find out about fluoride and your water here.

Fuel

Find out about fuel contamination and your water.

Lead

How to check for lead in your water and pipework.

Water Hardness

Find out more about water hardness and what causes it.

Helpful tips

Tips on how you could improve your water quality at home.

Customer Services

Need to contact us?

0330 111 0780
Monday to Friday 8.30am to 5.30pm
For billing enquiries please email:
billing@icosawater.co.uk
For all other enquiries please email:
customerservices@icosawater.co.uk

Report a problem

24 Hour Emergencies

You can report a leak or
flood by calling
0330 111 2014.