Our Commitment To You

We want to give you the very best service possible at all times and we work hard to ensure that all our customers receive a consistently high level of service, monitoring our performance very carefully.

We try to keep our promises and make sure you’re satisfied with what we do for you.

How Can We Help You

Details of how you can contact us can be found below

Please note that all our calls are recorded for quality and monitoring purposes.

Explore our most frequently asked topics from the options below

Your Home

There are a number of ways in which you can pay your bill.

Let us know if you’re moving home

If you’re not sure whether we provide water and/or wastewater services to your home, check our regional areas to find out 

Get in touch with us if you have a question regarding your bill

Contact 24 hour emergency helpline 0330 111 2014


If you are developing a new site, get in touch to find out more about the services we can offer you 

Need to logon to your portal? 

If you are experiencing difficulty in getting your sewers adopted, we will guarantee adoption for a fixed price following a simple process with your onsite team.  

Our services suit the needs of your development.  


Register your organisation with us 

If you are a retailer, providing services to commercial customers in our regions, please get in touch 

Get in touch with our wholesale team to find out our commercial tariffs and charges for your area 


Find out more about Icosa Water 

We provide water and/or wastewater services to households and non-household premises across different areas

Find out what we’ve been doing lately 

We have a library full of policies and documents 

View the latest jobs within Icosa Water 

Bills & Payments

You can call us on 0330 111 0780

Monday to Friday – 8.30am to 5.30pm
Email us on customerservices@icosawater.co.uk

Online form

Water & Wastewater Emergencies

24 Hour Customer Helpline

Water or wastewater issues – flooding, a leak, no water or poor water quality 0330 111 2014

Report a problem

Developer Services

Call our Developer Services Team on

0330 320 0762
Monday to Friday 08:30am-4:30pm
Email us on developerservices@icosawater.co.uk

Have a question?

Tweet us - whatever your question, we’re here to help. Be careful not to tweet your personal details.

You can also get in touch with us by using Facebook Messenger.

Write to us

If you wish to write to us we'd love to hear from you

We're here to help

Customer Services & Accounts: Sophia House, 28 Cathedral Road, Cardiff, CF11 9LJ

Developer Enquiries: 27-35 Fleet Street, Swindon, Wiltshire, SN1 1RQ

Compliments & Complaints

If you think we could have done something better, we really want you to tell us

We value your opinions and your feedback can influence how we operate.  We would really like you to write to us with your comments and you can use our feedback form to do this.
Or if you prefer, you can write to us at Icosa Water Services Ltd, Sophia House, 28 Cathedral Road, Cardiff, CF11 9LJ.  You can call us on 0330 111 0780 if you would to talk to us.