Checking for leaks

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We are committed to helping our customers identify and fix leaks promptly. Just follow a few simple steps to check for leaks within your property.

Our networks are mostly new and are designed to prevent bursts or service leaks occurring.  Unfortunately, leaks do occasionally occur.  If you see one, please call us on 0330 111 2014 and we will investigate and instigate repairs immediately if required.

Checking for leaks

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I’ve got a leak – what’s next?

It’s really important that you let us know if you spot a leak.  You can do this by calling us on 0330 111 2014, emailing us at customerservices@icosawater.co.uk

Just follow a few simple steps to check for leaks within your property.

Who’s responsible for this leak?

Our responsibility

We are responsible for the water main under the highway and the communications pipe that runs from the water main to the boundary of your property.  We have a legal duty to operate an efficient network and to reduce water leakages.

Your responsibility

You are responsible for maintaining the supply pipe (even though it is installed underground) and all the internal plumbing in your home. The water supply pipe is the pipe which brings water into your home from our main in the street and is the pipe that runs from the boundary of your property into your home up until the first water fitting or stop-tap inside your property. The supply pipe will typically be beneath your garden, driveway or path.

Need a plumber?

WaterSafe is a free online directory and national accreditation body for competent and qualified plumbers in England, Scotland, Wales and Northern Ireland.

WaterSafe Plumbers

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