Your bill

We think it’s a good to know exactly what you pay for so understanding your bill is important.

Learn More

Direct Debit

The easiest way to pay, giving you control over your finances

Pay your bill

How to pay
your bill using
a range of payment

Our charges

Find out our
current charges
for your supply

Trouble paying your bill

Find out about ways we may be able to help

Change your details

Let us know if
you’ve changed your

Understanding your bill

Useful information to help you understand your bill

Customer Services

Need to contact us?

0330 111 0780
Monday to Friday 8.30am to 5.30pm
For billing enquiries please email:
For all other enquiries please email:

Report a problem

24 Hour Emergencies

You can report a leak or
flood by calling
0330 111 2014.