If you are unsure whether we provide your wastewater services, you can give our Billing Team a call on 0333 000 0113.
Below you will find some frequently asked questions.
We provide wastewater services to your home, sometimes known as dirty water.
The sewerage system serving your home and your area which we own and operate is designed to effectively take away wastewater from your drains to wastewater treatment works for treatment and disposal.
We remove both foul water (wastewater from your toilets, showers, baths and sinks) and surface water. There are two possible options for treating the wastewater in your area, depending on the circumstances. On the one hand, we may connect our sewers to those of the regional incumbent’s sewerage network for treatment and disposal by that company. On the other hand, we may install and operate on ‘onsite’ treatment plant which will treat the wastewater locally and discharge it in accordance with the requirements laid down by the Environment Agency.
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