We are here to help, if you have an issue paying your bills please contact our Customer Service Team and we can set you up a payment plan that works for you. You can obtain a copy of our Code of Practice on Debt Management in our Literature Library, this provides more information about how we can help you manage your debt with Icosa Water.
You may also contact third party debt management advisers if you wish to seek independent advice. These centres include:
- The MoneyPlus Group
- The StepChange Debt Helpline
- The Debt Advice Foundation
- National Debtline
- Citizens Advice Bureau
- The Money Advice Service
It’s really important to pay overdue bills straight away. If you don’t or are unable to keep to a payment plan that you have agreed with us, we will start proceedings to collect the full amount owed to us.
You may be eligible for the WaterSure scheme.