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Priority Services

Extra help when you need it.
We all need a helping hand from time to time and we’ll always do our very best to help you. We want to make sure you can easily access all our services and read the information we send you. Please get in contact to let us know how we may be able to help you.

We have developed a range of free services for people whom:

  • Have sight problems
  • Are deaf or hard of hearing
  • Use a dialysis machine at home
  • Experience mobility concerns and can’t carry anything heavy
  • Have a friend or relative you want to contact us on your behalf
  • Want to set up a password for when we call at your door

We can also provide special terms for making payments for customers who have specific needs (eg house bound).

In the event of supply interruption or water quality incident, we will make special arrangements.

Please note that if we only provide either water or wastewater services then you will need to contact your other water/wastewater supplier to register for their scheme. Our Customer Services Team can provide you with this information if required.

You can contact our Customer Services Team on 0333 000 0113.

How can I apply?

You can apply by completing and submitting our Priority Services registration form.  Or if you would prefer, you can call us on 0333 000 0113 or write to us either using email, or by post to Rocfort House, Snodland, Kent, ME6 5AH.

Apply using the form at the bottom of the page.

Does it cost anything?

No – it is a free service.

Who is eligible?

Anyone in your household that has a need as identified in the list above.  If you are unsure, get in touch on 0333 000 0113 and we will be happy to advise you.

How do I know if I've been registered?

Once we have received your completed form, we will contact you to confirm that you have been registered. Please remember to include your contact details with your application, just in case we have any questions.

Apply for Priority Services