Find out what we do with your information
We know your busy and we want to make your life easier, so why not set up an online account.
Remove the need for completing long forms, paperwork to collect and store and reducing the need for you to have to pick up the phone.
Allowing you the time to focus on what is important to you.
It should take no more than a few minutes to set up your online account.
Of course you can. Our bills are exactly the same as they would be if they were posted to you.
Simply log into your online account and select ‘View Bills’ from the main dashboard. You can then view the bill you require in PDF format and print it off at home or work.
If you’re having issues accessing/viewing your account, make sure you try on alternative device. Sometimes work devices may have security features blocking you from doing this.
If you still can’t access your account please feel free to get in touch with our team on 0333 000 0113
No water, low pressure, water quality issues, water leaks flooding or blocked drains
0330 111 2014
24 Hour Emergency Helpline
Account registration, submitting meter readings and all other billing queries
0333 000 0113
Monday – Friday 08:30AM – 5:30PM
New connections and adoption enquiries
0330 320 0762
Monday – Friday 08:30AM – 4:30PM
0330 111 0780
Monday – Friday 08:30AM – 5:30PM
Relay UK
Helping people with hearing and speech difficulties communicate with anyone over the phone, using the national relay service.
Phone
0800 7311 888
Relay UK app (or Textphone)
0800 500 888
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