No water supply
- Check other rooms – If it is just one room that doesn’t have water, it’s probably a problem with your internal pipework. You will need to contact a plumber to investigate the cause.
- Check your stop tap – This is normally located where your water supply enters you home, probably under your kitchen sink or in your down stairs toilet. It needs to be fully open,
- Check with your neighbours – If they don’t have the same issue, it’s more likely to be a plumbing issue. It’s also possible that they may have turned an external stop tap off without realising it would affect your supply.
- Have we issued an alert? – Active alerts will show on our home page and across social media.
If you have followed the above steps and you are still having problems with your supply, it may be that there is a problem on the water network that we are unaware of. To report an issue with your water supply please call our emergency number 0330 111 2014.
In the event of planned work, we will let you know in advance and tell you when the supply will be restored.
We aim to deliver a constant supply of water, however sometimes events will inevitably interrupt the flow or impact your water supply. We will let you know in advance and tell you when the supply will be restored.
For interruptions of more than 4 hours, we will give you at least 48 hours’ notice in writing. We will restore the supply by the time stated in the notice.
After an emergency or unplanned interruption, we will restore supplies within 12 hours for most bursts or within 48 hours if it is a burst on a strategic main. If necessary, we will give you an alternative supply. We will make arrangements for our Priority Services registered customers.
For further information, please see our Guaranteed Service Standards