If you are experiencing a water or wastewater emergency, such as flooding, a leak, no water or poor water quality, please call our 24 hour emergency helpline: 0330 111 2014
Please be aware, if you complete the ‘report a problem form’ this will not be picked up until the next working day.
If you have a non urgent issue with your water and/or wastewater you can call us on
0330 111 0780 our team will be happy to help.
Our lines are open from 8.30am to 5.30pm Monday to Friday excluding bank holidays.
(Standard network charges apply. However, charges from some networks or mobile phones may vary. Calls may be recorded for training and monitoring purposes.)
If you would prefer that we get in contact with you, please complete the form below.
No water, low pressure, water quality issues, water leaks flooding or blocked drains
0330 111 2014
24 Hour Emergency Helpline
Account registration, submitting meter readings and all other billing queries
0333 000 0113
Monday – Friday 08:30AM – 5:30PM
New connections and adoption enquiries
0330 320 0762
Monday – Friday 08:30AM – 4:30PM
0330 111 0780
Monday – Friday 08:30AM – 5:30PM
Relay UK
Helping people with hearing and speech difficulties communicate with anyone over the phone, using the national relay service.
Phone
0800 7311 888
Relay UK app (or Textphone)
0800 500 888
>