Our Customer Service department will be closed from 28th March at 5:30 and re open 8:30am 2nd April.
Unplanned incidents or emergencies
In the event of a water or wastewater emergency our 24-hour customer helpline will be more than happy to help!
You can contact them on 0330 111 2014.
No water, low pressure, water quality issues, water leaks flooding or blocked drains
0330 111 2014
24 Hour Emergency Helpline
Account registration, submitting meter readings and all other billing queries
0333 000 0113
Monday – Friday 08:30AM – 5:30PM
New connections and adoption enquiries
0330 320 0762
Monday – Friday 08:30AM – 4:30PM
0330 111 0780
Monday – Friday 08:30AM – 5:30PM
Relay UK
Helping people with hearing and speech difficulties communicate with anyone over the phone, using the national relay service.
Phone
0800 7311 888
Relay UK app (or Textphone)
0800 500 888
