As we enter 2021 and leave 2020 behind us, it is an important time to reflect. 2020 has been a year like no other which has resulted in many changes in our work and home lives. In these times of difficulty, it has brought us closer together despite being further apart. One thing that has not changed is the continuing growth of Icosa Water with another successful year despite COVID-19.
In the month of August 2020, we hit a major milestone as we won our 100th site which is an incredible achievement for all of us at Icosa Water. We are delighted that we have managed to reach such an important milestone. We currently have over 65 live Ofwat licensed NAV areas, with the others moving through the licensing process.
We have expanded into new geographical areas, worked with new clients, and built new relationships. We would also like to pass on our thanks to our existing clients for their continued support.
Last Mile group part of Infracapital
Icosa are very excited to now form part of Infracapital’s Last Mile Infrastructure Group. We will operate independently alongside Infracapital’s other last mile electricity, gas and water connections businesses, Energetics and UK Power Solutions.
Stephen Bradley – Managing Director
“The Icosa management team is very excited with the opportunity this investment from Infracapital presents, which will enable Icosa’s long-term vision to be delivered and our growth ambitions to be realised. We look forward to continuing to work with our valued customer base and established partners, and to providing ongoing exceptional service whilst continuing to build new relationships in future years.”
Welcoming new team members
Icosa Water started back in 2016 with our small team who worked around the clock to make Icosa Water as successful as it is today. Despite the challenging year we have welcomed 3 new members of staff to our ever-growing team to continue to provide the high level of service to our customers.
We ended our year on a high as we launched our new website, which we are all incredibly proud of! Our goal was to make our site:
- Easier to navigate
- With improved functionality
- More user-friendly
We have also added an interactive map for our household customers allowing them to easily identify their site and whether we supply their home. We have provided dedicated home pages for the different aspects of our business. Whether you are a developer looking for information on the NAV process or a domestic customer who wants to update their address, the information that you receive will be solely relevant to you.
We are delighted with the end result, which would not have been possible without the Icosa Water team as well as the team at Xist2 who have all worked together to build and design our new and improved site.
We are grateful for the support and help from our customers, supply chain and colleagues over this unprecedented year and we look to the future of 2021 and what surprises it has in store for our company.
Wishing you a safe and prosperous new year in 2021! From everyone at the Icosa Water team.