Our customer commitment 

Our commitment is backed up by our Customer Guarantee Standard Services which includes all the standards set out in government regulations.

We want to give you the very best service possible at all times and we work hard to ensure that all our customers receive a consistently high level of service, monitoring our performance very carefully.

We try to keep our promises and make sure you’re satisfied with what we do for you.

If we fail to meet one of these guarantees, we will pay you the amount shown our Guaranteed Service Standards.

If you think you may be due a payment as part of our Guaranteed Service Standards scheme, please get in touch.

Phone:  0330 111 0780
Email: customerservices@icosawater.co.uk
Post: Icosa Water, Sophia House, 28 Cathedral Road, Cardiff, CF11 9LJ

Our Guaranteed Service Standards, Codes of Practice and other useful leaflets are available in our Literature library.

Contact us

How to contact us


Report a problem

24 Hour Emergencies

You can report a leak or
flood by calling
0330 111 2014.