Understanding the water market
The NAV Process
A new appointment variation (NAV) is where an independent water and wastewater company replaces an incumbent as the water and/or wastewater undertaker for a defined piece of geography within England and Wales. The NAV process is laid out in the Water Industry Act 1991 (as amended).
Our licence as a water and wastewater undertaker was granted in October 2016.
Who regulates us
Regulators are responsible for making sure we provide consumers with a good quality and efficient service at a fair price.