In the event of any unplanned incidents or reporting of emergencies or matters relating to public health, domestic household and non-household customers should be directed to our Operational Contact Centre on the number below where our team will be able to deal with contacts 24 hours a day, 365 days a year.
Call our 24 hour helpline if you have an emergency
No water, low pressure, water quality issues, water leaks flooding or blocked drains
0330 111 2014
24 Hour Emergency Helpline
Account registration, submitting meter readings and all other billing queries
0333 000 0113
Monday – Friday 08:30AM – 5:30PM
New connections and adoption enquiries
0330 320 0762
Monday – Friday 08:30AM – 4:30PM
0330 111 0780
Monday – Friday 08:30AM – 5:30PM
Relay UK
Helping people with hearing and speech difficulties communicate with anyone over the phone, using the national relay service.
Phone
0800 7311 888
Relay UK app (or Textphone)
0800 500 888
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