Useful Information

Customer leaflets

Our code of practices

Forms and Guidance

Developer and/or Builder Forms

Trade Effluent

General Forms

Charges and tariffs

Statement of Assurance 2020/21

Icosa Water Services Charges Schemes for 2021/22

Archived Charges Schemes





Regulatory Returns

Anti-Bribery Fraud and Corruption Policy

LMW POL006 Anti-Bribery Fraud and Corruption Policy_V02.03

Water Resource Management Plan

Icosa Water is required to develop a Water Resource Management Plan (WRMP). The purpose of our WRMP is to explain how we intend to deliver secure and sustainable supplies of water to our customers. Our WRMP 2019 has been prepared in consultation with the Environmental Agency, DEFRA and Anglian Water.

Icosa Water Final WRMP- 2019

Drought plan

Icosa Water Draft Drought Plan 2021

All water companies are required by the Government to produce a drought plan which sets out triggers and actions to maintain water supplies to customers in the event of a prolonged period of exceptionally low rainfall.

We frequently review our drought plan in accordance with regulatory requirements. All water companies have updated their plans to align with a regulatory requirement to produce a revised draft plan in 2021 to be published as final in 2022.  Our draft Drought Plan 2021 is available to view below.

We have not excluded any information from the drought plan on the grounds of national security.

Public Consultation

We would welcome your feedback to this draft Drought Plan 2021. Should you wish to make any representations, please send your comments to Defra by no later than 5 August 2021.

You can send your comments to Defra at:

or write to:

Water Company Drought Plan
3rd Floor,
2 Marsham Street
London, SW1P 4DF

Following the consultation, we will review the feedback we receive and may make further changes to our draft drought plan. We will publish a Statement of Response to all representations on this webpage and inform all respondents.

Icosa is required to develop a Drought Plan. The purpose of the Drought Plan is to set out the measures that Icosa Water plans to take before, during and after a drought. At present Icosa Water does not own or operate its own water resources but relies on the provision of bulk supply transfers from regional supply companies. This company is responsible for monitoring the water resources and bulk supply transfers. Icosa Water’s strategy is to liaise closely with host companies regarding overall water resource and to maintain lines of communication during periods of drought as outlined within the plan.