Welcome to Icosa Water

You can register your details with us, find out about our charges and the services we provide to your business.  We are here to help answer any questions you have about your water and wastewater.


Water & Wastewater Experts

If you’re not sure whether you receive your water and/or wastewater services from us, contact our Customer Services Team on 0330 111 0780.

Your Account

Find out more about billing, how to make a payment and how to keep us up to date

Your Services

You can find out more about the water and wastewater services we provide to organisations

Payment Plan

Sign up to Direct Debit plan to help plan your monthly expenditure and control your cash flow


If you have an emergency with your water or wastewater, call our 24 hour helpline on 0330 111 2014

Get in touch

Broadland Gate, Retail Park, Norwich

If you’ve recently moved your business to Broadland Gate Retail Park in Norwich, click here to find out more information about the services we provide

Trade Effluent Consent

We can help your business monitor and manage your impact on the environment

Tariffs & Charges

Find out about our tariffs and charges, and how your invoice is calculated

Water Industry Competition

Find out more about water competition within our industry and how it’s regulated

We're here to help

General Enquiries

0330 111 0780
Monday to Friday 8.30am to 5.30pm

About Icosa Water

Learn more about us

Find more about our supply areas