Emergency?
If you have an emergency with your water or wastewater, call our 24 hour helpline on 0330 111 2014
If you’re not sure whether you receive your water and/or wastewater services from us, contact our Customer Services Team on 0330 111 0780.
You can register your details with us, find out about our charges and the services we provide to your business. We are here to help answer any questions you have about your water and wastewater.
If you have an emergency with your water or wastewater, call our 24 hour helpline on 0330 111 2014
No water, low pressure, water quality issues, water leaks flooding or blocked drains
0330 111 2014
24 Hour Emergency Helpline
Account registration, submitting meter readings and all other billing queries
0333 000 0113
Monday – Friday 08:30AM – 5:30PM
New connections and adoption enquiries
0330 320 0762
Monday – Friday 08:30AM – 4:30PM
0330 111 0780
Monday – Friday 08:30AM – 5:30PM
Relay UK
Helping people with hearing and speech difficulties communicate with anyone over the phone, using the national relay service.
Phone
0800 7311 888
Relay UK app (or Textphone)
0800 500 888