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WaterSure

What is WaterSure?

WaterSure is an alternative tariff option that is offered to household metered customers who meet a specific criteria (see listed below). The tariff ensures that your metered bill is capped at a fixed annual charge. This charge has a higher annual standing charge than our standard tariff for water and wastewater services. However, it has no charge per cubic meter, thus reducing your overall bill.

The WaterSure Tariff will take effect from the beginning of the charge period in which the application is approved, and it must be renewed annually.

Am I eligible for WaterSure?

To be eligible for the WaterSure Tariff your household must have a water meter installed or are waiting for a meter to be installed, be in receipt of a means tested benefit such as:

  • Working Tax Credit
  • Housing Benefit
  • Pension Credit, Universal Credit
  • Income Related Employment & Support Allowance or Income Support or Child Tax Credit (except for families in receipt of the family element only).

And have one or more of the following:

  •  Have a large family in which there are 3 or more children under the age of 19, all living at the same property and for whom Child Benefit is being received.

Someone living at the property who has a verifiable medical condition requiring the use of extra water, these include:

  • Crohn’s Disease, Ulcerative Colitis, Varicose Ulceration, Abdominal Stomas
  • Incontinence
  • Skin Conditions that cause weeping/ desquamation (Eczema, Psoriasis, Xerosis etc)
  • Renal Failure requiring At-Home Dialysis (except where the Health Authority has contributed to water costs)

OR any other medical conditions that have been diagnosed by a medical practitioner, that requires the use of substantial amounts of water.

Please send your completed application with your supporting documents to:

Icosa Water, Sophia House, 28 Cathedral Road, Cardiff, CF11 9LJ

WaterSure Application