What is WaterSure?

WaterSure is an alternative tariff option that is offered to household metered customers who meet a specific criteria. The tariff ensures that your metered bill is capped at a fixed annual charge.

The WaterSure Tariff will take effect from the beginning of the charge period in which the application is approved, and it must be renewed annually.

Am I eligible for WaterSure?

To be eligible for the WaterSure Tariff your household must have a water meter installed or are waiting for a meter to be installed, be in receipt of a means tested benefit such as:

• Working Tax Credit
• Housing Benefit
• Pension Credit, Universal Credit
• Income Related Employment & Support Allowance or Income Support or Child Tax Credit (except for families in receipt of the family element only).

And have one or more of the following:

•  Have a large family in which there are 3 or more children under the age of 19, all living at the same property and for whom Child Benefit is being received.

Someone living at the property who has a verifiable medical condition requiring the use of extra water, these include:

• Crohn’s Disease, Ulcerative Colitis, Varicose Ulceration, Abdominal Stomas
• Incontinence
• Skin Conditions that cause weeping/ desquamation (Eczema, Psoriasis, Xerosis etc)
• Renal Failure requiring At-Home Dialysis (except where the Health Authority has contributed to water costs)

OR any other medical conditions that have been diagnosed by a medical practitioner, that requires the use of substantial amounts of water.