We supply your water. Your wastewater is supplied by Affinity Water.
This section is for customers who have recently moved into a property at Vinyl Square, London.
If you are unsure whether we provide your Water services, you can give our Billing Team a call on 0333 00 0113.
Below you will find some frequently asked questions.
What service do you provide to my home?
We provide water services to your home.
We own and maintain the network of water mains serving your home.
We review our prices every year and produce a leaflet, which we issue with our bills, detailing our services to you and our charges. You can download our current charges for your area here.
We’ll send your bill out bi-annually and you can choose from a variety of payment methods.
There are a number of different problems that can affect your water supply, including low water pressure, leaks and water quality. You can find out more by visiting our Help & Advice section.
If you have no water, please call us on 0330 111 2014.
Did you know…
We’re responsible for making sure you have cold water at the boundary of your property. If it’s only your hot tap that is affected it’s likely to be a plumbing issue and we’re sorry we can’t help with this – you’ll need to contact an approved plumber.
No water, low pressure, water quality issues, water leaks flooding or blocked drains
0330 111 2014
24 Hour Emergency Helpline
Account registration, submitting meter readings and all other billing queries
0333 000 0113
Monday – Friday 08:30AM – 5:30PM
New connections and adoption enquiries
0330 320 0762
Monday – Friday 08:30AM – 4:30PM
0330 111 0780
Monday – Friday 08:30AM – 5:30PM
Relay UK
Helping people with hearing and speech difficulties communicate with anyone over the phone, using the national relay service.
Phone
0800 7311 888
Relay UK app (or Textphone)
0800 500 888
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