We have spent some time talking to Lillie Flawn-Powell about her role within the Legal department at Icosa Water. See what she had to say about working for us and what she gets up to on a day-to-day basis.
A day in the life of a Wholesale & Licensing Coordinator at Icosa Water
< Back to AdviceWho am I?
I joined Icosa Water just over 2 years ago as PA to the legal director and progressed to be a Wholesale and Licencing Coordinator.
What is it like working for Icosa Water?
When I joined Icosa it was a small team and has grown considerably in the time that I have been here. It has been an incredible learning curve working for a growing company like Icosa Water within an expanding NAV market. Our culture has been focussed on growth and providing a great client experience so it’s fun to work in a fast-moving team.
What does your day to day consist of?
My day to day consists of ‘wearing many hats’ but I mostly liaise with clients over the NAV process making sure we have all the relevant documentation in place for our regulator OFWAT. In addition to this I conduct regulatory work with Adoption team with S104 agreements, easements and any other documentation required for the NAV Process.
As my job title might suggest I also work within the wholesale team working on non-household connections.
I liaise with all departments of the business as well as our clients, regulators as well as working across multiple areas within the legal department with my main focus being licensing and wholesale. My department also assists any other teams within the business on any other legal and regulatory queries, so you never know what might come up!
What do you enjoy most about your role?
As I said before it has to be the variety, no two days are the same! There is always something new to learn about the water industry. I have a great resource in the Icosa team who I can learn from and who support me throughout my working day.
How is your role key to the overall NAV process?
In order for Icosa to become the undertaker for a new area we must have a licence in place, this means that early on in the process the licencing team start compiling the information from the incumbent and our regulator Ofwat so we can get the licence granted.
Without licence there are no new sites, so its an essential part of the process!
My department is here to help guide clients through the licensing process in general and on hand even after the site is granted to deal with other issues that may arise.
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