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Additional Support

Extra help when you need it.

We all need a helping hand from time to time and we’ll always do our very best to help you. We want to make sure you can easily access all our services and read the information we send you. Please get in contact to let us know how we may be able to help you.

Please note that if we only provide either water or wastewater services then you will need to contact your other water/wastewater supplier to register for their scheme. Our Customer Services Team can provide you with this information if required.

You can contact our Customer Services Team on 0333 000 0113.

Extra help getting in touch with us

It’s important that you can reach us so we want to make it as easy as possible.

Relay UK

Helping people with hearing and speech difficulties communicate with anyone over the phone, using the national relay service.

Phone 
0800 7311 888

Relay UK app (or Textphone)
0800 500 888

Learn More

Translate

If you English isn’t your first language you can translate web pages using Google Chrome Extension.

Learn More

Priority Services

You can apply by completing and submitting our Priority Services registration form.  Or if you would prefer, you can call us on 0333 000 0113 or write to us either using email, billing@icosawater.co.uk or by post to Rocfort House, Snodland, Kent, ME6 5AH.

Learn more here

Paying your bills

If you are struggling to pay your water bill, please get in touch with us as soon as possible to discuss alternative payment options such as a payment plan. We understand that there might be circumstances beyond your control which has made it difficult for you to meet all your financial commitments for a particular period.

If you would like to more information advice on Managing Debt you can obtain a copy of our Code of Practice on Debt Management below.

Code of Practice on Debt Management

Further Advice on helping you paying your bill

You may be eligible for the WaterSure scheme.

WaterSure Scheme

Website Accessibility

Please note that most of these services will require you to use a Chrome Extension. A guide can found here.

Listen to our web pages

You can listen to majority of our pages using chrome extension

Screen Reader

Translate

If you English isn’t your first language you can translate web pages using Google Chrome Extension.

Translate your page 

Colour Perception

Improve the colour perception on our website using chrome extension.

Colour Enhancer

Grayscale

Text Size

You can change the text size by zooming or changing your browser settings.

Alternative bill format

If you require and alternative bill format, please register for our priority services.

Learn more here